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Auto messages are outbound messages that can be automatically sent to a segmented audience. To send auto messages, conditions/rules using attributes data need to be defined. An approved template has to be selected and edited for the particular use case. Only templates can be sent as auto-messages.  The conditions defined… Continue Reading Send Auto Message on Whatsapp

WhatsApp credits are prepaid. The charges are debited from available credits visible at the top under the <Remaning Credit> option. The credits are deducted according to the templates sent count and session initiated count. Sessions and templates are charged according to the plan.  See charges distribution Path to WhatsApp credits … Continue Reading Understanding WhatsApp Credits

When WhatsApp API is in operation, chats can only be handled through the Nextel chat panel. The chat panel allows you to manually chat, send templates, quick replies, send media, and add user notes and tags. Switch to the manual mode to operate chat manually.     In the bot mode, only… Continue Reading Understanding Chat Panel

Templates approved from WhatsApp can be broadcasted to run campaigns on WhatsApp. The campaign message must first be submitted to WhatsApp for approval. When approved, the template can be sent out to a segmented target group by using various filters.   WhatsApp broadcasting operates in 3 tiers. On the very first… Continue Reading Broadcast a WhatsApp campaign

Templates can be saved with variables that hold default content/values. Nextel allows you to save content in a variable, so every time the template is sent, the default content appears in the place of the variable.  Saving default content in a template helps you to directly send outbound messages without… Continue Reading Adding default values to templates for campaign

WhatsApp allows you to send templates in different languages. Every template first has to be made in English, and then a version of it can be added in any other language. This helps businesses in running localized campaigns by connecting with their audience in their native language.  A different language… Continue Reading Adding Template Version

WhatsApp templates are manually created message formats that are reviewed by WhatsApp. After WhatsApp approves a template, it can be used repeatedly for a designated use case. Your first outbound message to a new user can only be an approved template. A template allows you to alter its content every… Continue Reading Create/submit a WhatsApp template